Articles & Books
In this always illuminating and often humorous deep dive, author Kate Murphy explains why we’re not listening, what it’s doing to us, and how we can reverse the trend. She makes accessible the psychology, neuroscience, and sociology of listening while also introducing us to some of the best listeners out there (including a CIA agent, focus group moderator, bartender, radio producer, and top furniture salesman).
In Michael Bungay Stanier's The Coaching Habit, coaching becomes a regular, informal part of your day so managers and their teams can work less hard and have more impact. Drawing on years of experience training more than 10,000 busy managers from around the globe in practical, everyday coaching skills, Bungay Stanier reveals how to unlock your peoples' potential. He unpacks sevenessential coaching questions to demonstrate how--by saying less and asking more--you can develop coaching methods that produce great results.
In this book, Glaser explores the power of conversations in building relationships and achieving success. She also outlines a framework for understanding different levels of conversations and provides research and practical tools that help readers navigate difficult conversations, build trust, and create more meaningful connections with others. The book emphasizes the importance of listening, empathy, and leading with authenticity in communication with others.
Written by Kim Scott, this book introduces the concept of "radical candor," which is the ability to give feedback that is both honest and empathetic, clear and compassionate. The book provides practical tools and strategies for implementing radical candor in the workplace, including tips for how to give feedback effectively and how to build stronger relationships with colleagues.
Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler - This book provides practical advice on how to have difficult conversations in the workplace, such as addressing performance issues or giving feedback.
Written by Robert Cialdini - This book examines the psychology of influence and persuasion, and how these concepts can be applied in the workplace to build better relationships and achieve desired outcomes.
Getting to Yes: Negotiating Agreement Without Giving In by Roger Fisher and William Ury - This book presents a negotiation method that focuses on finding common ground and building consensus, rather than competing for a win-lose outcome.
Podcasts & Videos
This podcast covers a wide range of topics related to communication, including networking, public speaking, and building rapport with others. Hosted by Jordan Harbinger, the show features interviews with experts in communication and social dynamics.
This podcast is hosted by communication experts Tim Downs and Dr. Tom Barrett, who offer practical tips and strategies for improving communication skills in both personal and professional settings.
Celeste Headlee draws upon decades of interview experience as a radio host to deliver 10 powerful rules for having better conversations. Notably, she implores listeners to recall all the past advice they’ve been given – like “smile and nod to show you’re paying attention” – and throw it out the window. Instead, she offers the rules that all great interviewers live by.